faq – 3COMMASCOFFEE

The case actually depends on your own preference, but we recommend
the light roasted to go with 0-100°water or adding some ice, making it an Americano or cold drip. But if you prefer milky tastes, you can also use milk/oat milk/soy milk to bring out smoother tastes
The medium and dark roasted to go with milk/oat milk/soy milk, it brings out the best flavor.

Freshness is the key and coffee's full awesomeness is fleeting. We recommend using coffee within 3-6 months upon receiving. The product preserving period is 12 months. And there is a date indicated on the packaging. We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or airtight container. The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing in the refrigerator.

We will usually shipped out the products within 3 business days. Once shipped, for Malaysia customers you will be expecting in 3-5 days. For international customers, you will be expecting in 5-10 days.

please note that all parcels are shipped from Malaysia.

We recommend you to register for better view on your delivery status.

Once we ship out, you will receive an email notification about your tracking number, you can also use https://www.tracking.my/ to track your order status.

If you still have any questions, please feel free to contact us by service@3commas.life

In our experience, when there are no tracking updates, it means logistic operators has yet to scan your shipment but it's still on its way (this can happen during busy shipping times like we have right now). We've seen orders show no tracking updates up until the date of delivery, so don't worry if you still don't see one a few days after ordering.
Our standard shipping estimate is approximately 1-6 business days for shipping , so if you haven't received a tracking update 5 business days after it has shipped, please let us know so we can help.

Our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with 3commascoffee, so we strive to make sure our return policies reflect that. We will accept under the condition that the product hasn't been used and the packaging hasn't teared open within 7 days upon the receiving product.

If return and exchange is happening due to your own preference on the products, you need to cover for the shipping costs.

We’re trying our best, but minor delays are happening internationally. Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. We'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. But don't panic, we've received your order and are working as quickly as possible to dispatch it without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

We’re doing all we can to protect the safety and wellbeing of our family across the world, while continuing to provide the best experience possible, as safely as we can. For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with "business critical" roles who must be physically present in our offices. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group. Our office has made operational changes accoding government guideline.
We are operating as safely as we can, while giving our best to operate at the highest standards we can. We’re taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance. We’ve introduced activities and exercises to keep everyone’s physical and mental health at its best. It's simple: Stay Home. Stay Safe. Save Lives. We’re stronger when we pull together.

General

Orders & Shipping

Return & Exchange

RE: COVID-19 Operation Updates